Deleting your BitBite account

How to ask

1. In the app: sign in to your BitBite account, scroll to Delete your account and choose Request account deletion. This works for customers, riders, store owners and business account users.
2. By email: write to [CONTACT EMAIL] from the email address on your account (or tell us the phone number on it) with the subject “Delete my account”.

We check that the request comes from you, then delete the account within [CONFIRM: e.g. 30 days] and confirm by email or text. You can’t undo a deletion once it’s done.

Before we can delete it

• Any order you placed or are delivering must be finished or cancelled.
• Riders must settle any cash they hold for BitBite.
• If you own a business account, its unpaid invoices must be paid.
• Earnings we owe a rider or store are still paid to their bank account under the normal payout rules. [CONFIRM: how balances below the ₦1,000 payout minimum are paid on deletion]

What we delete

• Your name, email address and phone number
• Saved addresses, your cart, notifications and push-notification devices
• Your access as a customer, rider, store team member or business account member; you can no longer sign in
• Unused promo and referral credit

What we keep, and for how long

Nigerian tax and accounting law requires us to keep some records. We keep them without your name, email or phone on your profile:

• Orders, payments, refunds, invoices, payouts and our accounting ledger, for [CONFIRM: at least 6 years]
• Delivery photos and incident reports, for [CONFIRM period], or longer while a dispute or claim is open
• Rider location history, for [90 DAYS — CONFIRM]
• Rider documents and the bank account used for payouts, for [CONFIRM period]
• Support requests and order chats, for [CONFIRM period]
• A record that the account was deleted, and when

Details that others entered for a delivery (for example the recipient’s name and phone number on a parcel) stay with that order. Read more in our Privacy Policy.

Want less than a full deletion?

You can ask us to correct your details, send you a copy of your data, or stop marketing messages without deleting your account. Email [CONTACT EMAIL] or open a support request in the app.